Altaius
24/7 Enterprise Operations

Managed
Services

24/7 operations. SRE excellence. Continuous optimization. We run your technology so you can run your business.

What We Deliver

Managed Services for
Enterprise Excellence

From infrastructure to applications, we provide comprehensive managed services that keep your business running.

Site Reliability Engineering

SRE practices that maximize uptime and reliability. SLOs, error budgets, and incident management.

  • SLO definition and monitoring
  • Incident response and postmortems
  • Chaos engineering and resilience

Cloud Operations

24/7 cloud infrastructure management. Monitoring, patching, scaling, and cost optimization.

  • AWS, Azure, GCP management
  • Infrastructure monitoring and alerting
  • FinOps and cost management

Application Support

L1/L2/L3 application support. Bug fixes, enhancements, and performance optimization.

  • Tiered support model
  • Bug fixing and minor enhancements
  • Performance tuning

Security Operations

SOC services and security monitoring. Threat detection, vulnerability management, and compliance.

  • SIEM and threat monitoring
  • Vulnerability scanning and patching
  • Compliance monitoring (NCA, SAMA)

Database Administration

Expert DBA services. Performance tuning, backup management, and high availability.

  • Oracle, SQL Server, PostgreSQL
  • Query optimization and tuning
  • Backup, recovery, and DR

Service Desk

ITIL-aligned service desk. Incident, problem, and change management with SLA guarantees.

  • Multi-channel support (phone, email, chat)
  • ITSM tooling (ServiceNow, Jira)
  • Arabic and English support

Why Altaius

Operations That
Never Sleep

24/7/365 Coverage

Round-the-clock operations with in-Kingdom NOC. Arabic and English support.

SLA Guarantees

Contractual SLAs with financial penalties. We put our money where our mouth is.

Continuous Improvement

Monthly reviews, quarterly roadmaps, and proactive optimization recommendations.

Dedicated Teams

Named resources who know your environment. Not a rotating pool of strangers.

ROI Calculator

Is your 99.9% SLA costing you money?

99.9% uptime sounds great, until you realize it means 8.7 hours of downtime per year. Calculate your real cost.

8.7h

99.9% downtime/yr

52min

99.99% downtime/yr

Downtime Revenue Risk Calculator

See how much downtime is really costing you

99.99% SLA Guaranteed

Calculations based on revenue-per-hour model. Actual costs may vary based on business specifics.

Ready for Operations
Excellence?

Start with a managed services assessment. Understand your current state and design a tailored support model.

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